SHIPPING & RETURNS
By completing the order the customer is in agreement that they are responsible for all or any fees associated with Taxes, Duties, Customs or similar charges (including VAT). Also, the customer is in agreement that they are responsible for the original outgoing shipping cost and all shipping costs for any Items that are returned.
Unwashed or unworn merchandise may be returned within 7 days
Sale merchandise is final sale. Free shipping is only available on an original transaction. The free shipping coupon code WILL NOT be honored if you are coming off a return and are using store credit to pay. All accessories, swimwear, and lingerie are final sale. No Refunds or Exchanges will be permitted
If you need to return an item please fax 323 927 1845 or email firstname.lastname@example.org
U.S. return policy You may return ShopBrianLIchtenberg.com purchases by mailing it to our fulfillment center at the following address:
ATTN: SHOP BRIAN LICHTENBERG
14520 DELTA LANE #105
HUNTINGTON BEACH, CALIFORNIA 92647
You will be credited for the cost of the items and applicable taxes. Shipping is not refunded. Return or exchange a ShopBrianLIchtenberg.com purchase by mail
- Please include your packing slip and return form.
- On the packing slip, circle the item(s) you're returning. Please indicate the reason(s) for your return on the reverse side of the form.
- For returns, the original credit card will be credited or you will receive an Shop Brian Lichtenberg Gift Card, depending on how the items were originally purchased.
- Pack your return securely in the original package if possible. If you do not have your original packing slip, please include the following information with your return: bill-to name, address and phone number; ship-to name, address and phone number; order number; reason for return; and requested exchange items if applicable.
We recommend that all returns and exchanges be sent via a traceable carrier such as USPS, UPS or FedEx. ShopBrianLIchtenberg.com is not responsible for any packages or returns not received. Returns and exchanges must be returned prepaid; we cannot accept C.O.D. deliveries.
Returns mailed to Shop Brian Lichtenberg, ShopBrianLichtenberg.COM may take one to two weeks to process after you mail it. Once processed, a credit is issued to the credit card used for the original purchase. It usually takes one to two billing cycles for the credit to appear on your credit card statement. For returns on items originally purchased with an ShopBrianLIchtenberg.COM Gift Card, please allow two to three weeks for processing after you mail the package to receive your new ShopBrianLIchtenberg.COM Gift Card.
Items must be returned in seven (7) days and will only be refunded in the form of store credit. Items that over above size 8 are final sale with no returns (store credit or credit back) due to the fact that they are custom made and ordered. ShopBrianLIchtenberg.COM will not pay for items shipped back to us under any circumstances. ShopBrianLIchtenberg.COM will only honor free shipping on an original transaction. We reserve the right to refuse service to anyone.